🕒 Order & Lead Time FAQs

1. How long does it take to process my order after confirmation?
Orders are typically processed within 1–3 business days after confirmation. Custom or made-to-order items may take longer—please check the product description for specific lead times.

2. What is the lead time for made-to-order or custom furniture?
Lead times for made-to-order items range from 4 to 12 weeks, depending on the complexity and materials used. Each product page includes estimated production timelines—please check the product description for specific lead times.

3. Can I cancel or change my order after it's placed?
Orders can be canceled or modified within 24 hours of confirmation. After that, we may have already begun processing or production. Please contact our support team at sales@reformimporting.com as soon as possible. If cancelled after 24 hours, processing fees may apply.

🚚 Shipping, Delivery & Delays FAQs

4. How will I know when my order has shipped?
Once your order ships, you'll receive a confirmation email with tracking information. You can track your shipment directly from your account dashboard.

5. What should I do if my delivery is delayed?
Shipping delays can occur due to weather, supply chain issues, or high demand. If your order is delayed beyond the estimated delivery window, please contact our support team for an update.

6. Do you offer white-glove delivery or assembly services?
Yes! We offer white-glove delivery for all furniture items that includes in-room placement. Unpackaging, uncrating, assembly and old item disposal is NOT included. Small package items will be shipped via courier. 

7. Can I schedule my delivery for a specific date?
In many cases, yes. Once your item ships, our delivery partner will contact you to schedule a convenient delivery window. Please specify if you are in a condo or apartment building and elevator timings apply. We will try to accommodate your request.

🛋️ Product & Quality FAQs

8. What materials are your furniture pieces made of?
Each product page lists the materials used, including wood types, upholstery fabrics, and finishes. We use high-quality, sustainable materials wherever possible. Please read product descriptions for all material details.

9. Are color and texture variations normal?
Yes, especially for natural materials like wood, stone, or hand-dyed fabrics. Slight variations in color and texture are part of the product's uniqueness. We request you to compare colour across multiple devices due to screen resolution variance.

10. What if my item arrives damaged or defective?
If your item arrives with any damage or defect, please contact us within 48 hours of delivery with photos of the issue. We’ll work quickly to repair, replace, or refund the item. If

11. Do your products come with a warranty?
Yes, many of our products come with a 1-year limited warranty covering manufacturing defects. Warranty details are listed on each product page.

12. Can I request a fabric or finish sample before ordering?
Absolutely. We offer free swatches for select fabrics and finishes so you can see them in person before making a decision.

🛍️ Change of Mind

❓ Can I return an item if I change my mind after purchasing?
Yes! At ReForm Creative Home, we understand that sometimes things don’t work out. If you’ve had a change of heart, you may request a return within 3 days of delivery for eligible items.

❓ What items are eligible for a change-of-mind return?
To be eligible:

• The item must be unused, unassembled, and in original packaging
• All parts, tags, manuals, and accessories must be included
• Custom orders, clearance, and final sale items are not eligible

❓ Are there any fees for returning an item?
Yes. A 20% restocking fee will apply and return shipping is the customer’s responsibility. We're happy to help coordinate the return courier/freight if needed. Email sales@reformimporting.com for support.

❓ How do I initiate a return?
Email sales@reformimporting.com within the return window. Include your order number, item details, and the reason for return. We'll confirm eligibility and provide instructions.

❓ When will I receive my refund?
Once your return is received and inspected, refunds will be processed to your original payment method within 7–10 business days. You’ll receive a confirmation once complete.

❓ What if my item was damaged or defective instead?
This is handled differently from change-of-mind returns. Please contact us within 48 hours of delivery with photos, and we’ll repair, replace, or refund the item as quickly as possible. Email sales@reformimporting.com within the return window. Include your order number, item details, and details of the damage.

❓ Can I exchange instead of return?
Yes, exchanges may be arranged for eligible items. Just let us know and we’ll guide you through the options. Email sales@reformimporting.com for support.